Using Student Email

Each student is allocated a Curtin provided email address when their OASIS account is created, your student email account is a hosted service known as Live@edu provided by Microsoft in cooperation with Curtin.

Your student email account (eg yourname@student.curtin.edu.au) is for your own private use and must not be confused with the Official Communications Channel. Your lecturers and tutors may communicate with you using your student email address, and some areas of the University (for example Student Central) will not accept emails from other email accounts.

Find out more about:

Live@edu

Microsoft Live@edu provides Curtin students with email access and a suite of online services. Student Email can be accessed by clicking on the link in the My Email channel on the Welcome tab. The Live@edu email application will open in a new window without requiring you to enter a separate password.

Email Channel

Your email account can always be accessed from OASIS without needing a separate password, however, if you are wanting to set up your email account to run through a mail client - POP or IMAP (ie Outlook), access your emails through your mobile phone or use the instant messaging component of Live@edu, you will need to use your Windows Live password.

Where to find my Windows Live password?

Important note: You are not required to use a Windows Live password if you are accessing the Live@edu email service from OASIS. You will only be required to use a Windows Live password if you are wanting to set up your email account to run through a mail client (ie Microsoft Outlook), access your emails through your mobile phone or use the instant messaging component of Live@edu.

Your Windows Live password can be found under the heading Live@Edu - Windows Live Password at the bottom of the My Details channel on the Account Management page. Please note, if you update your Windows Live password through one of the Live applications (ie Outlook Live) this will never update your OASIS password or be reflected in the My Details channel in OASIS. If you reset your Windows Live password through one of the Live applications and forget your password, you will need to contact OASIS Central to have your password reset.

Email Functions

Navigating through Student Email

In addition to the normal functions of receiving, composing and sending emails, you are able to customise your messages by, for example, attaching files or requesting a receipt when a message is read or delivered. You can set up folders to manage messages just as you would with a paper filing system. You are also able to manage emails by setting up custom rules.

For detailed information on using specific functions in your email inbox visit the Microsoft Web App help website.

Using your Calendar

Your calendar is just like any other calendar, although with a number of additional features. You are able to add attachments to appointments, set up meetings with multiple people, create reminders and set repeat appointments.

For detailed information on using your Calendar visit the Microsoft Web App help website.

Contacts and Groups

The Contacts folder of your mailbox is like an address book with an entry for each person or group you want to store information about. You can create a contact to store information about a person or business you want to communicate with. Groups let you create a single entry that includes multiple contacts. When you send a message to a group, it goes to every contact in the group.

For detailed information on using Contacts and Groups visit the Microsoft Web App help website.

Customising your Mail Settings

There are a number of mail settings that you are able to customised to suit your preferences. You can set up automatic spell checking, add signatures and select default fonts for your messages.

For detailed information on Customising your Mail Settings visit the Microsoft Web App help website.

Accessibility

There is a light version of the mail client that has been specifically designed for users who are blind or have low vision. For information on the light version of email visit the Microsoft Web App help website.

Additional Help

For specific help for the window you are working on, click the icon on the top right of the toolbar.

Logging Out of your Email Account

When you finish using your mailbox, be sure to click Sign out on the toolbar, and then close all browser windows. Signing out helps prevent someone else from using the computer to access your mailbox. Even if you plan to continue using the computer to visit other Web sites, click Sign out and close all browser windows after every session.

Email Quotas

Your mailbox storage limit is 10GB. To see how much of the quota you have used, when working with emails point to your name at the top of the folder list. A window appears that shows the current size of your mailbox and your mailbox limits too (when you will no longer be able to send emails).

Before Emailing University staff

University staff can receive hundreds of emails from students per day and this may affect the speed with which they respond to your requests. The best way to avoid this delay is to do your own research to see whether you can find the answer to your question yourself. There are a number of alternative options that should be considered before emailing a University staff member or department:

Search Ask Curtin for extensive Student Administration FAQs
Refer to prescribed learning materials - web based Curtin resources such as WebCT, Blackboard and Library services should be accessed as possible sources of information. Some units will have peer discussion groups within web based resources such as WebCT or Blackboard. Make use of these if they are available to you.
Seek assistance from your fellow students and colleagues. However, always remembers to double-check what you have been told. It is your responsibility to ensure you are acting on the correct information.
Ask your tutor or lecturer in person, either before or after a tutorial or lecture, or during their consultation hours.
For questions concerning enrolment, visit your Faculty Student Services Office during its opening hours. More than likely your problem will be solved on the spot.

Auto Forwarding emails

The Student Email system has a 'store and forward' facility for students wishing to automatically forward mail from Student Email to an external email address.

If auto-forwarding is set up, email received in your Student Email inbox will be copied to the external email address you have provided. Messages will not be deleted from your Student Email inbox, and you will still need to regularly log in to Student Email to delete unwanted messages and ensure you are not approaching your mailbox size limit.

Before setting up auto-forwarding, please be aware of the following:

If your Student Email mailbox size limit (quota) is exceeded, messages will no longer be delivered to your Student Email address or forwarded to your external email address.
If you exceed the mailbox size limit (quota) on your external email system, the Student Email system may not be able to deliver messages to your external address.
Student Email has no message size restrictions. If your external email system has message size restrictions, large messages forwarded from Student Email may not be able to be delivered to your external address.
If you provide an incorrect forwarding address, messages will not be delivered to your external email address. It is possible that your email messages will be sent to another person's inbox. Double-check that you do not make typing errors when setting up email forwarding.

To set up auto-forwarding, follow these steps:

After you sign in to your email, click Options, then click See All Options.
On the My Account tab, under Shortcuts to other things you can do, click Forward your email.
On the Connected Accounts tab, under Forwarding, click in the text box and enter the address you want your mail sent to.
Click Start Forwarding to save your changes. You can then remove this by clicking Stop Forwarding.
Click Save and close the window.

It is good practice to check that forwarding is working correctly by sending a test email to your Student Email address.

Curtin will not guarantee delivery to forwarding addresses and will not monitor and/or manage undeliverable messages.